It was available on 32 bus routes when Metro officials decided this month to put it on hold for as long as 18 months. The improvements should make it a better service. Metro’s NextBus system uses a computer system to track its buses and anticipate their arrival at each stop.
The system was providing correct arrival times 80 percent of the time, well below Metro’s goal of giving riders correct arrival estimates at a 95 percent rate." Metro rolled out the program last year. It is a good idea, andI hope they are able to put something together that will provide this service to our bus riders. I found it very frustrating," said Chris Zimmerman, who represents Arlington County on Metro’s board and is a frequent bus rider. Updated timetables are available on Metro’s Web site, and the information is also posted on electronic signs at major bus stops. "We were not happy with an 80 percent accuracy rate.
Customers liked having the system and many riders used the service to find out when the next bus would be coming," Taubenkibel said.Metro spokesman Steven Taubenkibel said pausing the program would give the transit system time to upgrade the Global Positioning System software, which should improve the accuracy of the bus-arrival times passengers receive. "It did not provide the correct .
Metro will put the brakes on a program that allows passengers to find out when a bus will arrive at their stop to repair glitches that gave riders bad information, system officials said Wednesday.Passengers waiting at a stop can call a phone number and receive schedule breakpads information. System officials announced in March they hoped to have the program available on all of Metro’s 340 bus routes by the end of the year. The reliability has to be higher
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